21+ | Responsible Gaming

vip399's commitment to responsible gaming

vip399 believes that gaming should always be enjoyable. We provide full support for the mental and financial well-being of all our players.

Stay aware, play safe

Online gaming is a form of entertainment. However, in some cases it can become addictive. At vip399, we are committed to helping every player enjoy gaming in an informed and responsible way.

Important Notice

vip399 is for players aged 21 and over only. It is the responsibility of parents and guardians to keep minors away from this platform. Gaming is entertainment — enjoy it as a source of fun, not as a source of income. Avoid placing more bets in the hope of recovering money you have lost.

Our protective tools

vip399 provides a number of effective tools to ensure your responsible gaming experience.

Set Deposit Limits

You can set your own maximum daily, weekly or monthly deposit limit. Once set, the limit takes effect immediately. A 7-day waiting period applies if you wish to increase the limit.

Time-Out Feature

If you feel you need a break, take a time-out for anywhere from 24 hours to 90 days. During this period your account will be completely inactive.

Self-Exclusion

If you feel that gaming is getting out of your control, choose self-exclusion. You can keep your account closed for a period ranging from 6 months to permanently.

Bet Limit Controls

Set a limit in advance on how much you will bet in each session. This limit will help keep you financially safe and avoid excessive losses.

24/7 Support Service

Our support team is available all day in Bengali to help with any responsible gaming matter. Contact us via live chat or email.

Parental Controls

Use parental control software to prevent minors from accessing online gaming sites. vip399 always places the safety of minors as the highest priority.

The golden rules of responsible gaming

Following these rules before and during play at vip399 will keep your gaming experience enjoyable at all times. Remember — responsible gaming is the best gaming.

Keep in mind

Never game with borrowed money or funds taken on credit. Always play within your means and avoid trying to chase losses.

  • Set a budget for yourself before you start gaming and never spend more than that budget.
  • Do not think of gaming as a source of income — it is purely a form of entertainment.
  • Do not game for more than a set amount of time each day. Take regular breaks and spend time with family and friends.
  • Avoid gaming when you are angry, frustrated or under stress. Play with a clear head.
  • Placing more bets to recover money you have lost is very harmful — avoid this tendency entirely.
  • Never game while under the influence of alcohol or substances, as this reduces your ability to make sound decisions.
  • If gaming is having a negative impact on your daily life, work or family relationships, seek help immediately.
  • Do not hide information about your gaming from the people close to you — maintain transparency.

Check yourself

Ask yourself the questions below. If you answer "yes" to most of them, contact our support team right away.

01

Are you spending more time gaming than on your daily life activities?

02

Are you repeatedly placing larger bets to try to recover money you have lost?

03

Is it becoming difficult for you to stop gaming, even when you want to?

04

Are you borrowing money from family or friends to cover your gaming expenses?

05

Is gaming having a negative effect on your work, studies or family relationships?

06

Do you feel restless, irritable or anxious when you are not gaming?

Do not hesitate to seek help

If you answered "yes" to any of the questions above, contact our 24/7 live chat support or email us right now. Asking for help is an act of courage.

Our responsible gaming policy

vip399 treats responsible gaming not merely as a feature, but as a core principle of our business. We believe that a happy and safe player is our greatest asset.

Our platform has a strict age verification system in place. No user will receive full access until their age is confirmed at the time of registration. This is our primary safeguard to keep minors away from gaming.

Our system automatically detects unusual gaming patterns and provides assistance through direct contact when needed. We stand by players in difficulty and support them on the path to recovery.

Safe limits for deposits and withdrawals

Item Amount
Minimum Deposit ৳500
Minimum Withdrawal ৳1,000
Withdrawal Time Within 1 hour
Payment Method bKash, Nagad, Rocket, Upay, Bank
Minimum Age 21+ years

These limits have been set with your financial safety in mind. As part of responsible gaming, you can also set stricter limits for yourself.

Contact us if you need help

You are never alone. Our team is always by your side.

Live Chat Support

Speak directly in Bengali via our 24/7 live chat. Our trained team will provide immediate assistance with any responsible gaming concern.

Available 24/7 Service in Bengali

Email Support

Email us to describe your problem or concern in detail. We will respond as quickly as possible and your privacy will be fully protected.

[email protected]

Frequently Asked Questions

Frequently asked questions from players about responsible gaming.

To activate self-exclusion, contact our 24/7 live chat or send an email to [email protected]. Our team will process your request immediately. You can choose any period from 6 months up to a permanent duration.

Yes, a request to lower your deposit limit takes effect immediately. However, increasing a limit is subject to a 7-day waiting period to protect the player and prevent impulsive decisions.

A time-out is a temporary break (24 hours to 90 days), after which your account is automatically reactivated. Self-exclusion is a longer-term measure (6 months or more), where the account cannot be reactivated until the specified period has ended.

Start by having an open conversation with them and encourage them to acknowledge the problem. You can inform our support team — we will provide assistance while fully protecting your privacy. If needed, request self-exclusion or account closure on their behalf.

Yes, vip399 operates a strict age verification system. Age must be confirmed at the time of registration, and additional verification may be required in suspicious cases. The use of parental control software is also recommended. This platform is for players aged 21 and over only.

Your existing balance will be kept safe during self-exclusion. Withdrawal will be possible after the period ends or after the self-exclusion is lifted (which follows a defined process). Contact support for more details.

Play with joy, play with responsibility

Enjoy gaming at vip399 — in a safe environment, responsibly. Browse our games, get support or read the FAQ.

Browse Games Slots Cricket FAQ Home